FAQ's

Who is Rimfire Energy?

Rimfire Energy is a privately owned electricity business operating in the Northern Territory since 2014 and we are the largest non-government electricity retailer operating in the Northern Territory.

Our team has more than 40 years of combined experience in the electricity industry and we are committed to providing you with competitive energy prices and quality customer service.

You can find out more about Rimfire Energy and our team at the About Us page.

What types of customers do you service?

Rimfire Energy currently sells electricity to the following types of customers:

  1. Domestic customers at residential premises and billed on standard regulated tariffs;
  2. SME customers at business premises and billed on standard regulated tariffs; and
  3. C&I customers at business premises and billed on negotiated prices.

Please note that due to the current regulated pricing and associated subsidy arrangements set by the NT Government, we are currently unable to offer pensioner & concession discounts, or sell electricity to the following customer types:

  1. Multi-purpose customers;
  2. Caravan park residents;
  3. Customers with prepayment meters; and
  4. Public benevolent institutions.

What are your electricity rates?

SME & Domestic Customers

We currently offer pay on time discounts for regulated tariffs for our Domestic and SME business customers.

Our SME and Domestic customers can choose between a flat tariff pricing structure, where the same charge rate applies to all periods, or a time-of-use pricing structure, where separate charge rates apply for peak- and off-peak periods.

Please refer to our Product & Price Sheet for further details on the current regulated Pricing Order tariffs for SME and Domestic customers.

C&I Customers

In addition to our discounted tariffs for the smaller customers, our competitive customised prices have saved tens of thousands, and in some cases hundreds of thousands, of dollars on their electricity bills each year for our larger C&I business customers.

Our C&I customers are all provided with customised pricing specific to their consumption patterns, payment terms and external market prices at the time of contracting. If you are a C&I customer and would like to a get more information, please go to our C&I Customers page.

What geographic regions do you service?

We sell electricity to eligible customers in the following grid-connected regions:

  • Darwin
  • Katherine
  • Tennant Creek
  • Alice Springs

I have solar at my premises. Can I still switch to Rimfire Energy?

Absolutely, provided you meet our eligibility criteria we are happy to have customers with solar PV installed.

Who is responsible for the physical connection & supply of electricity?

As an electricity retailer, we do not control the physical supply of electricity to your premises.

PowerWater owns the electricity network (poles and wires) and is responsible for the physical supply of electricity to your premises and the reliability of the network.

PowerWater is also responsible for connecting your premises to the network and we can arrange this with PowerWater on your behalf if you would like us to.

What is a smart meter?

In order to be able to choose your electricity retailer and become a Rimfire Energy customer, you must have an eligible "smart meter" installed at the premises, also referred to as a remote-read interval meter.

These are a computerized meter fitted with a SIM card to allow the meter to take a consumption reading every 15-minutes and communicate the data to PowerWater via the mobile communications network without the need for a meter-reader to attend your premises

How much does a smart meter cost?

PowerWater imposes charges for smart meter upgrades and these costs are normally passed through to customers at cost by electricity retailers. The costs related to smart meter upgrades vary depending on the extent of the upgrade work required.

You can find further details on our Product & Price Sheet.

What is a SME Business Customer?

We will consider you to be a SME customer if the premise is used for operating a business and has annual electricity usage of less than 750 MWh p.a..

It is likely that we will consider you to be a SME customer if you are a business customer and have a standard contract and are currently being charged based on regulated commercial pricing-order tariffs.

Indicatively, this means that if your current bills are less than $18k/month, then you will probably fit into the category of a SME customer. You can find further details at our SME customer page.

What is a C&I Business Customer?

We will consider you to be a C&I customer if your premise is used for operating a business and has annual electricity usage of more than 750 MWh p.a..

It is likely that we will consider you to be a C&I customer if you are a business customer and have either of the following arrangements:

  1. A negotiated contract and are currently being charged based on negotiated rates (instead of standard published rates); OR
  2. A standard contract and are currently being charged based on unregulated commercial default tariffs.

Indicatively, this means that if your current bills are more than $18k/month, then you will probably fit into the category of a C&I customer.

You can find further details at our C&I customer page.

What is a Domestic Customer?

We will consider you to be a Domestic customer if the premise is used for domestic purposes on residential premises and has annual electricity usage of less than 750 MWh p.a..

This does not include hostels, motels, guest houses or caravan parks or premises where a caretaker resides which are otherwise used for non-residential purposes.

You can find further details at our Domestic customer page.

Level 1, 48-50 Smith Street
Darwin NT 0800, GPO Box 1782

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